Comments on: Think different, jackass http://www.spectrecollie.com/archives/2007/10/think-different-jackass/ Chuck Jordan's Personal Weblog Wed, 08 Oct 2008 03:41:29 +0000 http://wordpress.org/?v=2.6.2 By: Chuck http://www.spectrecollie.com/archives/2007/10/think-different-jackass/#comment-12574 Chuck Wed, 03 Oct 2007 07:58:48 +0000 http://www.spectrecollie.com/archives/2007/10/think-different-jackass/#comment-12574 I can totally understand their not wanting to add even more tech support issues. I can't understand why they don't just say that, if that's the case -- instead they make up some stupid excuse about how dangerous it is to have hackers messing around with a cellular device, and how the web interface is "awesome." Besides, it's not as if they're so fantastic with their customer support anyway. They've had absolutely no problem telling me, over and over again, that I can't get support for my Mac unless I pay more for AppleCare. They should be able to do the same thing if anybody tries to get support for a third-party app. I can totally understand their not wanting to add even more tech support issues. I can’t understand why they don’t just say that, if that’s the case — instead they make up some stupid excuse about how dangerous it is to have hackers messing around with a cellular device, and how the web interface is “awesome.”

Besides, it’s not as if they’re so fantastic with their customer support anyway. They’ve had absolutely no problem telling me, over and over again, that I can’t get support for my Mac unless I pay more for AppleCare. They should be able to do the same thing if anybody tries to get support for a third-party app.

]]> By: Humuhumu http://www.spectrecollie.com/archives/2007/10/think-different-jackass/#comment-12572 Humuhumu Wed, 03 Oct 2007 07:37:20 +0000 http://www.spectrecollie.com/archives/2007/10/think-different-jackass/#comment-12572 I'm still shocked at how much I use this damned thing -- overpriced or no, damn if I don't get my money's worth out of it. It's fantastic, and the usability has everything to do with that. But every time I pull up the maps utility, I can't help but think to myself that it would be *so* awesome if I had that 3rd party faux-GPS app installed. And that frustration is stupid. It's not bad hacking -- it's not about trying to steal someone else's intellectual property, or trying to run some idiotic strawman-argument about security holes -- it's just about making something useful. The best I can figure is that Apple gets a headache at the thought of having to ramp up their customer support to handle all the variables presented by having software out of their control running on their handsets but jeebus -- they should be big boys, pull up their britches and just figure it out already. I’m still shocked at how much I use this damned thing — overpriced or no, damn if I don’t get my money’s worth out of it. It’s fantastic, and the usability has everything to do with that. But every time I pull up the maps utility, I can’t help but think to myself that it would be *so* awesome if I had that 3rd party faux-GPS app installed. And that frustration is stupid. It’s not bad hacking — it’s not about trying to steal someone else’s intellectual property, or trying to run some idiotic strawman-argument about security holes — it’s just about making something useful. The best I can figure is that Apple gets a headache at the thought of having to ramp up their customer support to handle all the variables presented by having software out of their control running on their handsets but jeebus — they should be big boys, pull up their britches and just figure it out already.

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